Returns & Exchanges
At Oyela, we want you to love your fashion finds, which is why we offer a seamless 7-day return policy for all unworn items with original tags. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Log into your Oyela account, navigate to 'My Orders', and select the item you wish to return to receive a unique Return Authorization number.
Pack Your Items
Place the item in its original packaging with all tags attached and include the printed return slip inside the parcel to ensure fast processing.
Schedule a Pickup
Choose a convenient time slot through our portal for our courier partner to collect the package from your doorstep at no additional cost.
Quality Check & Refund
Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing